Online - Dispute resolution pursuant to Article 14(1) - ODR Regulation No 524/2013

European Commission launches platform for online dispute resolution 

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=DE

Excluded are only pure B2B dealers, which is exactly the case with this shop.
We ask for your understanding.

For further information please follow the link above.